Consumer Bill of Rights for Motorists

The following information is designed to aid you in the repair of your damaged vehicle. The material in this section is intended to be general in nature. Before obtaining repairs, you should contact your attorney to ensure that the information in this brochure complies with your state laws and regulations. This material was prepared by the Automotive Service Association@ (ASA).

Click on Question for answer:

• Must I obtain three estimates?
  
  
• I was told that I must take my car to a certain repair shop. Must I do this?
  
  
• What is the best procedure for me to get quality repairs and quickly get my vehicle back on the road?
  
  
• I do not believe I was at fault in the auto accident. Should I use my own collision policy or try to collect from the other party?
  
  
• Who is responsible to the repair shop for my repair bill - the insurance company or me?
  
  
• Who is responsible for the safety, workmanship and guarantee of my automobile repairs - the insurance company or the repair shop?
  
  
• I am sure that the other driver was at fault, but no one has made any effort to see to the repairs of my automobile. What can I do?
  
  
• Do I have to take my vehicle to a drive-in claims service?
  
  
• If I go to a drive-in claims service, do I have to take the car to its preferred shop?
  
  
• I am having a problem with the insurance company. Can the state insurance commissioner's office help me?
  
  
• Can the insurance company and the service shop make an adjustment and start repair on the automobile without the consent of the owner?
  
  
• When do I have to file an accident report?
  
  
• Who is required to file a Driver's Motor Vehicle Accident Report?
  
  
• Where do I get a Driver's Motor Vehicle Accident Report?
  
  
• How do I get a copy of the investigating officer's report?
  
  
• Can I get a copy of the other driver's report?
  
  
• Can the Highway Safety Office suspend a person's driver's license because of an accident?